Articles in this category Can I install mySchoolApp on my PC? Sorry the answer's NO. mySchoolApp is a mobile app designed to work on Android (phones & tablets) and iOS (iPhones & iPads). It will not work on a computer. How do I delete my app user registration f you would like to delete your account and have all personal data removed from our records please open the app and go to Settings. Tap Remove account. How do I handle Documents in mySchoolApp? Schools can upload documents to mySchoolApp for parents and carers to access in the app. These are typically added either to the Documents section or they are linked to a News item. Changing your app PIN to a new secure Password As we develop mySchoolApp (and other apps on the same platform) we are introducing features which require tighter security for users than we have had to date. The current user-created PIN had no speci... How do I change my registered details on the app? If you need to change your name, email address or phone number go to Menu > Settings Make the changes you need and tap Update details. I'm having trouble signing-in to the app Some troubleshooting tips to try if you're unable to ‘Sign-in’ after our recent 'GDPR' update. The latest version of mySchoolApp has now been released and we need I've updated the app but can't login If you're an existing user and find you can't login for some reason, please check the following: H Why do you need to verify my Email? When you register with mySchoolApp we verify the email address you enter at registration by sending you an email containing a link that we need you to click. We need a verified addr Can you explain the registration process? When you first open the app and login to your child's school (or centre), you'll be asked to read and accept our Terms & Conditions and Privacy Policy. Once you've done that, enter your name, em... What should I do if I've reinstalled the app? If you have previously been logged in to mySchoolApp and have had to reinstall, please follow these steps to get access again. How do I view school information in another language? To view app content in another language open mySchoolApp. Go to settings and tap Change Language. How to set your notification group preferences If the school has created Notification Groups the option to choose which groups you would like to receive messages from will be available in settings area of mySchoolApp