Abercarn Primary School
APS Support Team

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Welcome

Welcome to the APS Support 

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

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SeeSaw Pupil Login Guide

Category: SeeSaw

From September 2020  Students will sign in to Seesaw using their School Google email address and password.   Open the Seesaw Class app ­­-- or --­­ Go to app.seesaw.me ​on Chrome, or Firefox, or Edge ...

Video: Teachers - How to run your appointments over video call

Category: Parents Evening System

This article tells you what to do when your Administrator has informed you that your appointments on an evening will be held via video call. Requirements: In order to make video calls Parents and Teac...

HWB MS Office

Category: HWB

Every student in Wales is entitled to download a copy of Microsoft Office for PC or Mac totally FREE ! thanks to Welsh Government   If you can share the message with parents especially this time of th...

Windows 10 - Security

Category: Windows 10

Windows 10 features a series of tools to help you protect your computer from threats like viruses and other malware. The three main security tools are − User Account Control Windows Defender Windows F...

How to set your notification preferences for Android devices

Category: How to set your notification preferences

To ensure you are alerted correctly of any important messages sent by the school/Centre, please follow these steps. Go to Settings on your phone or tablet Tap Sound and Notification Scroll to App Noti...

Parent Login

Category: Classroom Monitor

Welcome to Classroom Monitor! If you have received an email linking to this page, this means that your child's school is using Classroom Monitor to record assessment information for your child and the...

How to Record and Report on Parent Attendance (Teachers)

Category: Parents Evening System

Both Administrators and Teachers can record Parent Attendance on an Evening. Administrators can also run reports on attendance. Parents cannot record attendance, however once they have logged in they ...

Video: Troubleshooting camera and microphone access

Category: Parents Evening System

Follow the steps in this guide if you're having trouble joining a video call. Usually all it takes is selecting the Allow option when your web browser prompts for access to the camera and microphone. ...

Video: Parents - How to attend appointments over video call

Category: Parents Evening System

This article tells you what to do when your school has informed you that your appointments with teachers will be held via video call. In order to make video calls you need to have as a minimum: a devi...

Is Seesaw Down?

Category: SeeSaw

If you run into an issue and you are wondering if Seesaw is down, please check the status of Seesaw here. When you click on the link you can check to see if Seesaw is currently experiencing an issue o...

Do I need wi-fi to use Seesaw?

Category: SeeSaw

Yes, Seesaw requires a network connection to work properly. You will need an Internet connection in order to sign in, view Seesaw journals, upload posts and respond to activities. If you do not have a...

How do I enable third party cookies and site data?

Category: SeeSaw

To use some of Seesaw's tools, like the video upload tool, you must allow third-party cookies and site data in your browser settings. On Chrome:  On your computer, open Chrome. Go into Preferences or ...

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