Abercarn Primary School
APS Support Team

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Welcome

Welcome to the APS Support 

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

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Connect To WiFi

Category: Chromebooks

How to connect your Chromebook to a Wi-Fi network   It's easy to connect your Chromebook to Wi-Fi, as long as you know the name and password of the network you're trying to join. If you've already joi...

Personal Hotspot

Category: Chromebooks

How to set up a Personal Hotspot on your iPhone or iPad A Personal Hotspot lets you share the mobile data connection of your iPhone or iPad when you don’t have access to a Wi-Fi network.  Set up Pers...

SeeSaw Pupil Login Guide

Category: SeeSaw

From September 2020  Students will sign in to Seesaw using their School Google email address and password.   Open the Seesaw Class app ­­-- or --­­ Go to app.seesaw.me ​on Chrome, or Firefox, or Edge ...

Video: Teachers - How to run your appointments over video call

Category: Parents Evening System

This article tells you what to do when your Administrator has informed you that your appointments on an evening will be held via video call. Requirements: In order to make video calls Parents and Teac...

Windows 10 - Security

Category: Windows 10

Windows 10 features a series of tools to help you protect your computer from threats like viruses and other malware. The three main security tools are − User Account Control Windows Defender Windows F...

HWB MS Office

Category: HWB

Every student in Wales is entitled to download a copy of Microsoft Office for PC or Mac totally FREE ! thanks to Welsh Government   If you can share the message with parents especially this time of th...

How do I add a logo to the front cover of the report?

Category: Reports FAQs

If you have a school logo that you would like to display on the cover of your report this can be done by logging in to the site with administrative access going to the Upload Logo page within Settings...

How do I remove the ability names from reports?

Category: Reports FAQs

If you don't want ability names to appear on the reports, you can select the relevant option at the bottom of the menu screen.      

How do I remove the comment boxes?

Category: Reports FAQs

If you don't want the comment boxes to appear on the Pupil Attainment Report, you can select the relevant option from the bottom of the Pupil Reports menu.      

Do all objectives show in reports?

Category: Reports FAQs

By default, all objectives with assessments recorded in the markbook during the months selected will be shown.   In the Pupil Attainment Report, you can control how many of each colour assessment appe...

Can I edit reports?

Category: Reports FAQs

The reports are designed to be a simple way of collating assessment evidence and information for individual pupils. You can use the options in the menu to control the information and elements that app...

How do I download reports?

Category: Reports FAQs

In the Reports menu, you will select your options (1-6) and then schedule the reports to run (7). These will be generated in the background so you can get on with something else. When the pupil report...

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